Subentro, taking over an inactive meter

 

This article will guide you through the procedure necessary to activate your electricity supply for your new home.

 

 

What do you need?

Before you contact the supplier you chose for your electricity and/or gas, make sure you have the following documents with you.

• Personal data: fiscal ID-number (the famous "codice fiscale", ID card (and a copy, always useful when dealing with utilities) and contact info (phone and address)...
• the meter codes, the POD for electricity and PDR for gas, that you can find on the bill of the previous tenant or on the electronic display of your electronic electricity meter
• the reading of the meter
• the power needed (most of the time, 3 kW)
• the certificate of residence, necessary to get the favorable tariff for resident home
• the bank account details, if you want to pay through direct debit (EU standard SEPA)

How does the procedure work?

Activating the electricity supply

You should contact your power supplier that will manage the commercial aspects of your account. It's the supplier that will take care of the procedure, forwarding the request within 2 working days to the local distribution network operator (DNO) that has to process the request within 5 working days. Therefore, the whole procedure may take as long as 7 working days.
If the activation is delayed because of the DNO, the customer is entitled to receive a compensation of 30 €.

Activating the gas supply

As for electricity, you should contact your gas supplier that will take care of the procedure, forwarding the request within 2 working days to the local distribution network operator (DNO) that has to process the request within 10 working days. Therefore, the whole procedure may take as long as 12 working days.

How much does it cost?

The cost of the procedure is roughly 60 €, but the exact amount changes between regulated tariff and free market, where it can change from a supplier to the other.